It turns out that the online reference service we were talking about yesterday - which allows library card holders to access the Oxford English Dictionary, the Encyclopedia Britannica, a newspaper archive and more, from any internet-connected computer - is called Reference Online. Not that it's called that on any of the local authority websites through which it is accessed.

Usefully, though, the Oxford University Press website includes a list of those library web pages - click the appropriate one for your area, and locate the electronic reference or online resource section of the site. That said, while Birmingham is listed on that site, we still can't find the online on the Birmingham libraries site. Has anyone else found it? Are there any other offending local authorities out there who've made their websites particularly hard to use?